Creating a DTO to Better Manage the Cost of Quality - Mike Haley
What is a Digital Twin of an Organization (DTO)?
A DTO is a dynamic software model of any organization that relies on operational and contextual data to understand how an organization operationalizes its business model, connects with its current state, responds to changes, deploys resources and delivers customer value.
Source: Gartner®, Technologies Supporting a DTO (2021)
Source: Gartner®, Technologies Supporting a DTO (2021)
A DTO provides a virtual model of complete businesses which enables business leaders to analyze, and tweak business processes as needed. DTOs are built to analyze an organization’s processes or services in a virtual environment to run simulations and address issues which may confronted the business in real-life situations.
Source: AI Multiple, Digital Twin of an Organization (2021)
How BPAC & CBP support a Digital Twin of an Organization (DTO)
Gartner’s Definitions for DTO Technologies
Business operating model capabilities:
• Support for modeling and analysis of business operations indicating how capabilities and other resources are deployed to deliver value to the organization’s stakeholders
• Models of offerings (products, services and information) delivered to customer segments
• Models of resources (such as machines, IT systems and people) that perform the operations and thus are connected to the entire business operating model
Business performance management capabilities:
• Support for multiple measurement schemes (such as operational performance indicators, financial models, and service-level agreements) and how they interact within the business operating model
• Scenario testing, predictive and prescriptive analytics based on the business operating model
• Cost/value analysis (balancing cost savings with operational effectiveness and business value)
Source: Gartner® “Market Guide for Technologies Supporting a DTO” (2021)
What is Business Process Analysis & Costing (BPAC)?
Current Tools for BPAC
• LEAN Value Stream Mapping (VSM)
• Activity-Based Planning (ABP)•Operational/Financial modeling
• Implementation workshops
• BPAC/CBP coaching & support
LEAN –What is it?
A way of doing business that drives a culture of continuous improvement and service excellence by driving a focus on the customer LEAN business management system provides frameworks, methodologies (e.g., PDCA),principles, tools, and techniques:
➢ To improve value for clients
➢ To improve the way we work
➢ To identify and eliminate unnecessary steps (waste) and streamline processes
➢ Enable end-to-end process and performance excellence
Benefits of a DTO Model
DTO/BPAC/CBP On-Line Training
FREE On-demand YouTube workshop (3 Parts - 3 hours) – presented by Landmark Decisions
Four x 3.5 Hour afternoon sessions. Delivered by Landmark Decisions
White Belt Certification in LEAN – Three x 3.5 Hour afternoon sessions. Delivered by Landmark and Barrington OPS
Hands-on with Collaborative Business Planning (CBP) – Six x 2 Hour afternoon sessions delivered by CBP-Software and Landmark
Interested in learning more? Find the live presentation of "Creating a Digital Twin of an Organization (DTO) to Better Manage the Cost of Quality" presented by Mike Haley on our YouTube Channel
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