Training & Support
ISO 9001:2015 Internal Lead Auditor Certification
$1,650.00 CAD
An Experiential Training Approach Like No Other!
This weeklong experiential in-person learning workshop will provide participants with the tools and practice to either lead or participate in an ISO 9001:2015-based Quality Management System internal audit within their own organization.
The workshop includes theory, role playing and immediate practice performing an actual real-time internal audit on a local Service Provider that is certified to the ISO 9001:2015 standard. Participants will be involved in the audit from start to finish.
Although the instructor and CloseReach will make reasonable efforts to make temporary copies of the ISO 9001:2015 standard and amendment available during the training, each participant is responsible to obtain their own copy. Food and drink will be provided at lunchtime and breaks.
Certification
Certificates of Completion will be provided to each participant who completes the workshop. Certificates of Achievement will be provided to each participant who completes the course AND successfully scores 80% or higher on the online exam after the workshop.
Facilitator
Michael Hart has over 40 years experience in Quality Management and Organizational Excellence and 30 years leading and training internal management system auditors. He is a member of the National Board of Directors for the Canadian Public Sector Excellence Network (CPSEN) and a Member Leader with the American Society for Quality (ASQ) Ottawa Valley Section. Michael is also Eastern Ontario’s only ASQ Fellow with the designations Certified Quality Engineer (CQE), Certified Quality Auditor (CQA) and Certified Manager of Quality/Organizational Excellence (CQMOE). In addition, Michael is a Licensed Associate for Excellence Canada, administrator of the prestigious “Canada Award for Excellence”, and holds a Master of Business Administration degree with a specialty in Quality Management and Business Excellence from the University of Leicester in the UK. Click here for Michael’s LinkedIn profile.
Training Objectives
1. Understand the requirements of ISO 9001:2015 and its amendment.
2. Understand the steps to lead and conduct an internal QMS audit.
3. Determine a service organization’s compliance to the ISO 9001:2015 requirements (applicable to the host site).
4. Comprehend best practices for the conduct of an internal management system audit.
BONUS FEATURE!
After the Internal Audit Summary Report, participants will be provided with a short presentation of the software tool and modules used for compliance to the ISO 9001:2015 certified quality management system that they just audited.
Training Outline/Agenda
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Day 1 Morning |
Day 1 Afternoon |
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9:00am – 9:30am Welcome and Introductions · Expectations and Objectives for the Week · What’s in Your Binder? · Agenda for Today 9:30am – 12:00pm • What is ISO? • What is ISO 9001? • What is a Management System? • ISO 9001:2015 • Review of ISO 9001 Requirements • ISO 19011:2018 - Guidelines for auditing management systems |
12:30pm – 1:00pm - LUNCH 1:00pm – 4:30pm
· The Audit Process · Audit Case Study · Objective Nonconformance Writing 4:30pm – 5:00pm · Q&A · Expectations for Day 2 |
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Day 2 Morning |
Day 2 Afternoon |
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9:00am – 10:00am · Reflections from the previous day · Agenda for today · How to conduct ourselves in an audit · Auditing WITH the auditee · Making audits all about continual improvements 10:00am – 12:00pm · Organize participants into pairs (teams) · Provide teams with host internal audit schedule · Introduction to the host Quality Management System (QMS) · Teams make notes concerning their areas to audit |
12:00pm – 12:30pm - LUNCH 12:30pm – 4:30pm · Review Question Checklist · Teams Identify host QMS processes and records to audit · Prepare for internal audit 4:30pm – 5:00pm · Q&A · Expectations for Days 3 and 4 |
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Day 3 - 12:00pm – 12:30pm - LUNCH |
Day 4 - 12:00pm – 12:30pm - LUNCH |
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9:00am – 3:30pm · Teams complete internal audits according to the audit schedule · Create a list of samples and evidence reviewed · Create a list of auditee names and positions · Identify findings (i.e., nonconformances, opportunities for improvement, innovations, suggestions) · Put findings up on the wall for review 3:30pm – 5:00pm · Review, discuss and edit findings (if applicable) |
9:00am – 3:30pm · Teams complete internal audits according to the audit schedule · Create a list of samples and evidence reviewed · Create a list of auditee names and positions · Identify findings (i.e., nonconformances, opportunities for improvement, innovations, suggestions) · Put findings up on the wall for review 3:30pm – 5:00pm · Review, discuss and edit findings (if applicable) · Expectations for Day 5 |
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Day 5 Morning |
Day 5 Afternoon |
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9:00am – 12:00pm · Complete internal audit as per the schedule · Complete audit trails · Review, discuss and edit findings (if applicable) · Start audit summary report 12:00pm – 12:30pm - LUNCH |
12:30pm – 3:00pm · Finalize Internal Audit Summary Report 3:00pm – 3:30pm · Present Internal Audit Summary Report to host senior management and invited staff 3:30pm – 4:30pm - BONUS FEATURE! · Present Qualiware software tool and management system compliance modules used during the internal audit · Discuss where this could be used in addition to a quality management system (ex; Environmental, Health & Safety, Security, etc.) 4:30pm – 5:00pm · Likes and Wishes (assessment of the workshop) · Presentation of the Certificates of Completion · Steps to complete the online final exam and receive the Certificates of Achievement. Note: Certificates of Achievement will be provided to each participant who completes the course AND successfully scores 80% or higher on the online exam after the workshop. |