Services
Training & Support
Business Architecture
$2,495.00 CAD
Business Architecture – Collecting, Connecting, and Correcting the Dots - 3 day program
Halifax:
- January 12-15, 2026
- 8:30 AM to 4:30 PM ADT
- Location TBD
Ottawa:
- TBD January-March 2026
- 8:30 AM to 4:30 PM EST
- 900 Morrison Dr, Ottawa, Suite 204, ON K2H 7L1
Your Instructor:
Taught by Roger Burlton, a respected pioneer and SME in innovative approaches to Business Architecture & Business Process Management, this course will leave students with skills & knowledge they can apply immediately to show value & impact. Roger is a well-known author and practitioner with a long list of global clients for his firm Process Renewal Group who brings his thought leadership and real-world experience to his training programs. In addition, as chair of several of the most influential conferences each year on BPM and Business Architecture and chair of the BPTrends.com Advisory Board, students gain access to the latest industry trends and winning strategies with a thoughtful & pragmatic approach.
Overview:
The need for business architecture competency is growing beyond the traditional interest of IT practitioners to include communities of professionals and managers across the enterprise with a broad set of concerns that are critical to the business strategy, design, and successful operations.
The ability to influence and lead business performance enhancements, business agility, market focus, and customer experience is key to success in today's challenging marketplace where fast change, external realities, outdated business operations, and sustaining relevance are relentless. Business Architecture is a necessity to implement quick & effective business change that incorporates a number of perspectives of the business and navigates the interconnections among them.
A solid business architecture will avoid redundancy, maximize the sharing of capabilities and make the best use of scarce resources in Agile business models. With a sound architectural foundation, business-wide transformation, digitalization, and continuous optimization can be accomplished delivering value for stakeholders while change efforts can progress smoothly with few surprises.
This highly participative class lead by regarded industry expert Roger Burlton, will delve into the aspects of Business Architecture, as defined by the Business Architecture Guild’s BIZBOK along with other new methods, leaving the participant with the skills required to make Business Architecture disciplined, repeatable, practical and put these skills to bear immediately!
Learning Objectives & Benefits:
- A practical Business Architecture approach, a method that scales for small and large organizations.
- Learn how to implement the key concepts and practices of the BIZBOK
- Understand what the business produces and how it delivers value for its customers and other stakeholders (Business Model)
- Define how the business can be cross-functionally organized and how it can operate in the context of broader business ecosystems (Operating Model)
- Align what investments in resources and capabilities the business should make (Pain-Gain Resources Model)
- Learn to build information, capability and process architecture models and interconnect them through a balanced business performance scorecard & be able to use the architecture to accelerate change projects and leverage breakthrough digital technologies
- This is a pragmatic working class built on BIZBOK principles & acknowledged Business Architecture Best Practices includes a case study and team workshops to practice the techniques
- Students will be able to socialize architectural concepts upward and reduce internal resistance to change
Delivery
Course duration is 3 days.
Who Should Attend
This class will be of benefit to professionals and managers of all types involved with planning and designing organizational change and building business capability to adapt and innovate continuously. *Teams attending together will have the opportunity to work together during the working sessions.
- Business Architects - Business Analysts - Strategic Planners -Process Professionals - Enterprise Architects - Business Managers -Change Agents -Anyone preparing for Business Architecture certification -Digital Transformation team members
Class Outline
Day 1: Why Business Architecture?
- Enable Transformation, Disruption and need for Innovation
- Requirement for Business Agility
- Reference Frameworks: Zachman, TOGAF, BIZBOK
- The Process Renewal Group’s Business Architecture Landscape
- In-class discussion: What is your Architecture maturity and readiness?
- Architecture Scoping and Value Chain Identification
- Whole company or one Value Chain?
- Intercompany Value Chains?
Case study Workshop: What Value Chains do you have and what’s in scope for Business Architecture?
Business Strategy Understanding
- Business Ecosystem Analysis: Uncertainties, Scenarios, Opportunities and Threats
- Stakeholder Context Model: Item exchanges
- Stakeholder Value Proposition: Expectations and Experience Assessment, KPIs and Objectives
- Business Motivation Model: Ends before Means
Case study Workshop: Who are your stakeholders and what is of value to them?
Framing the Strategy for Business Architecture Consumption
- Building your ‘North Star’: Goals and Objectives
- Establishing Strategic Capabilities and Requirements
- Choosing your Architecture scenario and plan of attack
Case study Workshop: What are the Goals and Requirements for the Business Architecture?
Day 2: Business Object/Concept Modeling: The Basis for Information, Capability and Process Architecture Models
- Business Objects
- Concept Model: Verbs and Nouns
- Business Vocabulary
- Deriving the Information Model
Case Study Workshop: What is your Business Object/Concept Model?
Business Process Architecture: Value Streams: and an End-to-End View
- Value Streams and Business Processes
- Stakeholder Journeys and Lifecycles
- The Skeleton Process Architecture
- Value Streams and Value Stream Stages
- Deriving a value-focused Process Architecture
- Using Business/Industry Frameworks
- Examples of real company Architectures
Case study Workshop: What are your Value Streams and End-to-End Process Architecture?
Alignment to Business Decisions and Business Rules
- Policies, Decisions and Business Rules and their alignment
- The Operational Decision Questions Hierarchy
Case study Workshop: What are some key Decisions and Business Rules?
Day 3: Business Capabilities
- What is a Business Capability?
- BIZBOK view
- Capability Modeling
- Assuring unique non-redundant Capabilities
- The Burlton Hexagon
- Mapping Capabilities to Business Processes
- Mapping to IT Enablers and Services
- Mapping to Human Skills, Competencies and Culture
Case study Workshop: What are your Business Capabilities?
Case study Workshop: How do your Capabilities Map to your Business Processes
Business Performance Models
- Characteristics of Good Performance Indicators
- The new Balanced Scorecard
- Lagging and Leading Indicators
- Measurement Traceability to Strategic Objectives
- Measuring Operating Processes
Case study Workshop: What is your Performance Scorecard?
Prioritization of Change: Heat Maps
- Evaluating Process, Information and Capability Value and Performance Gaps
- Heat Map Grids
- Pain - Gain Analysis for assessment of Capabilities, information and Processes
- The Burlton Framework for Resource Change Planning
- Defining Change Priorities
Case study Workshop: What are your Business Process and Capability Priorities?
Leveraging the Architecture into a Business Change Portfolio
- Using the Business Architecture Models in Business Change
- Cross Mapping Capabilities and Processes: Impact Analysis
- Defining the Portfolio of Process and Capability Changes
- Scoping a Change Project
- Building the Roadmap
Sustaining the Architecture through Governance
- Governance Maturity Checklist
- Architecture Sustainment - CoE Support
Summary
- Lessons Learned
- In-class discussion on the main takeaway
View Terms and Conditions:
https://closereach.ca/pages/training-terms-and-conditions
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