Beyond Spreadsheets: Why QualiWare Streamlines Compliance for a Telecom Leader

A prominent telecommunications provider employing thousands of people across multiple regions was looking for a way to manage complex regulations and maintain compliance with stringent standards (e.g., ISO) and legislation similar to GDPR. The organization previously relied on extensive spreadsheets to oversee these requirements, which led to lengthy lead times during audits and when implementing recommended changes.

Today, this telecommunication provider’s Governance & Compliance function has established a centralized repository to manage audits, non-conformances, and risks. They also harness QualiWare’s Governance Workflow Engine to track change requests, ensuring timely implementation and clear accountability.

Empowering Operational Support

Within the same organization, the Operations function oversees a vast network infrastructure and an extensive application landscape. Originally documented via PowerPoint, Visio, and Excel, this approach left critical information siloed and not always readily accessible. Recognizing these risks, the team implemented QualiWare to create a unified view of their entire landscape, including oversight by an Architecture Review Board. With this solution, the organization now redirects valuable time and energy to improvement initiatives rather than juggling manual updates in disparate documents.

QualiWare in Action

The telecommunications provider currently uses QualiWare to support multiple functions:

1. Governance & Compliance: Centralizing audits, non-conformances, and risks tied to ISO standards and data protection regulations.
2. Operations: Managing and visualizing the application landscape, enabling cross-functional collaboration and quicker decision-making.

By consolidating data, automating workflows, and offering an accessible, user-friendly interface, QualiWare helps the organization stay aligned, adapt to changes swiftly, and maintain continuous compliance—proving its value in a large-scale environment where complexity demands a robust, interconnected solution.