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QualiWare Managed Support
QualiWare Managed Support provides peace of mind to with regularly scheduled preventive maintenance activities, priority technical support access, end-user support, as well as access to our growing video learning library.
This program may be supplemented with QualiWare Incident Management provided by the software publisher, QualiWare ApS. Click here for more information.
QualiWare SUSTAIN is the first of three QMS tiers ensuring your QualiWare implementation is operational and running with consistent availability whether you are on the cloud or on-premise. QualiWare SUSTAIN includes daily, weekly and monthly operational activities and unlimited, requestable administration activities.
SUSTAIN on request administration tasks include:
- Create, remove, and modify users
- Create, remove, and modify roles
- Password resets
- Repository analysis and management
- Private workspace management
- Daily software maintenance, including daily integration and log checks, and issue remediation
- License management
- Support for your disaster recovery plan
- Patch analysis and software updates
- Participation in project planning and status meetings
- Maintenance of configuration documentation
- Privileged-access and user-entitlement reviews
- Incident and problem management to resolve issues as they arise
- Code migration during software updates and upgrades, with end-to-end support from development to production
Everything in SUSTAIN plus
- An annual rollout and enhancement plan so you know and can anticipate the next steps
- Continual user adoption and enablement, so you grow your user base
- Unlimited support for end users, putting an end to user frustration when they can’t figure out a process or confront a broken tool
- On-demand access to QualiWare extensions and configurations designed, built, and tested by CloseReach so they are mission-ready
Everything in EXTEND plus
- Assistance to ensure you have the most current version of your software and are aware of its capabilities
- Assistance building an organizational change management and communications plan that spells out the objectives of your software and how your enterprise will see the maximum benefit from its use
- Twice-a-year product advisories that update you on any significant changes to the tool and to gather your input for the vendor roadmap
- Facilitated training and coaching sessions by experienced CloseReach trainers
- On-demand access to one of our skilled managing consultants
- Facilitated assessment/workshop with Process Renewal Group (Roger Burlton). Topic options include: Corporate Strategy and Change Program Implementation, Business Architecture Design, Business Process re-design, Performance Improvement, and Operational Risk Management
- A trusted partner that will offer expert advice on which technology enhancements your enterprise needs to meet its mission, not try to sell you anything you don’t need