Extraordinary Process Improvement - Michael Hart

Process Improvement Methodologies

LEAN and SIX SIGMA tools and methodologies are a great way to reduce process waste and variation.

But sometimes processes don’t deserve to be made more efficient. What happens when the process results in a very mediocre outcome? Or if people just don’t see the value in the process? The thing is; you can use Lean to reduce process waste, and you can use Six Sigma to reduce process variation. But you might still end up with a waste‐free, variation free mediocre process.

Michael named Sibling™ after an improvement methodology he designed for a contract to improve processes within a Trinidad and Tobago government Ministry. This is the story of Sibling’s birth....

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