BPMN: Streamlining Processes in Publicly Funded Institutions
October 02, 20232 min read
In the expansive realm of large organizations, especially those funded by the public, the significance of efficient and transparent processes cannot be emphasized enough. Business Process Model and Notation (BPMN) proves to be valuable in this context.
The BPMN Advantage for Complex Organizations
Transparency: Large institutions are constantly under scrutiny. BPMN diagrams provide a clear, visual representation of processes, ensuring transparency and fostering accountability.
Standardization: Managing multiple departments and often thousands of employees necessitate a standardized process language like BPMN to ensure that everyone is on the same page.
Optimization: Visualizing processes can highlight inefficiencies, redundancies, or bottlenecks, thereby opening the door to optimization and cost savings.
Illustrative Scenario: Streamlining a Public University's Admission Process
Let's consider a hypothetical scenario involving a public university grappling with a complex admission process spanning multiple departments, from initial application reviews to final enrollments. Over time, this process has become tangled, leading to delays and inefficiencies.
In response, the university decides to employ BPMN to map out the entire admission process.
The resulting diagram uncovers several areas of concern:
Multiple departments are redundantly handling the same student documents
A lack of clarity regarding decision-making authority at certain stages, leading to delays
Some steps in the process do not add value and can be eliminated
By addressing these issues, the university streamlines its admission process, resulting in quicker decision-making, reduced operational costs, and an improved experience for prospective students.
Furthermore, the BPMN diagram serves as a transparent tool for various stakeholders, including students, parents, and the public, to understand the admission process. This enhanced transparency bolsters the university's credibility and trustworthiness.