ITIL® 4 Managing Professional Transition

Date

 ©SCC 2019 This course is offered by ATO Somerset CC Ltd

Overview

The ITIL®V4 Managing Professional Transition course is designed to allow ITIL Experts or ITIL®V3 candidates to easily transition across to ITIL®V4.

They can gain the designation of ITIL®V4 Managing Professional via one course and one exam (normally 5 courses and exams). ITIL®V4 Managing Professional Transition course allows ITIL®V3 candidates to transition to ITIL®V4 while still acquiring the skills and knowledge needed to understand the core concepts of the updated guidance.

Course Duration 5 Days 

Instructor: Vernon Lloyd 


Target Audience

This Transition course recognizes the candidates existing achievement and allows them to gain the up-to-date skills and knowledge needed to navigate the digital service economy. All individuals attending this course should have one of the pre-requisites listed.


    Pre-Requisites and Exam Details 

    • ITIL®V3/2011 candidates who must have gained a minimum of 17 credits from the ITIL®V3 Foundation and Intermediate /Practitioner modules.
    • ITIL®V3 candidates who have attained the ITIL® Expert Certificate.
    • Individuals who have attained the ITIL®V4 Foundation certificate which can be accepted to replace the ITIL®V3 Foundation Certificate, plus 15 credits from the Intermediate/ Practitioner modules.

    This course includes a formal examination which takes the form of a closed book, multiple choice examination. ITIL®V4 Managing Professional Transition 

    Course Outline

    1.    ITIL® V4 Foundation

    • The key concepts of service management.
    • Service offering, service provision, service consumption and service relationship management.
    • How the ITIL guiding principles can help an organisation adopt and adapt Service Management.
    • The four dimensions of Service Management.
    • The purpose and components of the ITIL service value system.
    • The activities of the service value chain and how they interconnect.

    2. ITIL® V4 Specialist: Create, Deliver and Support

    • Understand how to plan and build a service value stream to create, deliver and support services.
    • Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streams.
    • Know how to create, deliver and support services.

    3.    ITIL® V4 Specialist: Drive Stakeholder Value

    • Understand how customer journeys are designed.
    • Know how to foster stakeholder relationships.
    • Know how to shape demand and define service offerings.
    • Know how to onboard and offboard customers and users.
    • Know how to act together to ensure continual value co-creation (service consumption/ provisioning).
    • Know how to realise and validate service value.

    4.    ITIL® V4 Specialist: High Velocity IT

    • Understand concepts regarding the high velocity nature of the digital enterprise including the demand it places on IT.
    • Understand the digital product lifecycle in terms of the ITIL ‘operating model’.
    • Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT.

    5.    ITIL® V4 Strategist: Direct Plan and Improve

    • Understand the scope of what is to be directed and/or planned
    • Know how to use key principles and methods of direction and planning in that context.
    • Understand the role of GRC and how to integrate the principles and methods into the service value system.
    • Understand and know how to use the key principles and methods of Organisational Change Management to directions, planning and improvements.

    COURSE DURATION 5 DAYS


    ©SCC 2019 This course is offered by ATO Somerset CC Ltd.