System Administrator

Role: System Administrator 

Job Type: Permanent or Contract

Location: Ottawa



Looking for a System Administrator for new and ongoing implementations who would be responsible for designing, configuring, and maintaining service management applications.

Primary Responsibilities:

  • System Design/Configuration/Administration: Site and workflow creation, Form Design, Business logic/workflow, user training, user/role/group provisioning and maintenance, backup, restore, issue resolution, and managing system configuration
  • Quality assurance testing and user acceptance testing
  • Optimizing system performance and security and storage utilization. Planning ahead for necessary hardware or software upgrades to support the environment
  • Consulting with key stakeholders and cross-functional teams
  • Gathering and documenting user and process requirements
  • Managing large amounts of information, expectations, and priorities with flexibility
  • Tracking and managing change request processes

Desired Skills and Experience:

  • Bachelor’s degree or higher in Computer Science, Information Technology, or related field or combination of education and work experience
  • Experience with CSM or other IT Service Management solution
  • Working knowledge of Active Directory and LDAP
  • Working knowledge using a report writer such as Crystal Reports or SQL Server Reporting Services
  • Working knowledge of IIS
  • Working knowledge of ITIL
  • Working knowledge/experience writing complex logical expressions
  • Demonstrated ability to effectively prioritize and execute tasks in a fast-paced environment
  • Excellent attention to detail with a focus on continuous service-improvement
  • Strong written and verbal communication skills
  • Experience optimizing system performance, security, and storage utilization, and planning ahead for necessary hardware or software upgrades to support the environment
  • Strong working knowledge of relational databases and SQL
  • Strong analytical, process-oriented, evaluative, and problem-solving abilities
  • Demonstrated flexibility and ability to manage ad hoc requests