Our Public & Private sector experts focus on a structured, business-driven strategy that incorporates proven processes and best practices to achieve practical, measurable results.
CloseReach advisors can help your organization overcome business challenges, keep up with the competition, and improve performance by tailoring solutions to your priorities and critical issues. Governments and organizations operate in a complex and rapidly changing global world that needs them to adapt and evolve to be competitive and relevant.
Louise Harris is on a mission to help people design and execute change in their organizations with better results and less stress. As a certified management consultant and enterprise architect, Louise has led and advised the development and implementation of challenging technological, process, and cultural change initiatives in the public and private sectors for over 25 years. In all her engagements Louise looks for opportunities to equip people with frameworks and practical expertise in planning and executing complex change.
Mike Haley has worked with clients worldwide in the facilitation, technology transfer, and application of Business Process Analysis & Costing (BPAC) to the government, telecommunication, manufacturing, pharmaceutical, food processing, distribution, and financial service industries. Mike also has over 25 years’ experience in developing and delivering professional training on strategic and operational planning and modeling techniques which help both private and public-sector organizations improve their business decision-making capacity.
Bob has over 30 years experience in business analysis, requirements definition, data modelling, Enterprise Architecture, IT solution development, and extensive experience in technical course development and delivery, in both English and French. Bob has also co-authored and delivers introductory and advanced technical courses related to CBP Software. Bob has worked with many Canadian public sector clients, including the Department of National Defence, Transport Canada, Public Services and Procurement Canada, Canada Communications Group, Public Service Commission, and Health Canada.
Roger is the President of Process Renewal Group. He is the author of the pioneering book ‘Business Process Management: Profiting from Process’, the ‘Business Process Manifesto’ and the ‘Business Agility Manifesto’. Roger developed the first Business Process and Business Architecture practices in the world in 1991. Having worked with over 200 organizations globally to transform from traditional organizations to more professionally managed ones, he is is recognized as a world leader in establishing a business value delivery model supported by Business Architecture practices. His latest book: Business Architecture: Collecting, Connecting and Correcting the Dots has just been released.
Chris Carter is an experienced organizational transformation consultant, with over 25 years assisting clients in all aspects of change, especially when enabled by technology. His role as a strategic facilitator and transformation advisor is to design and lead a thoughtful and purposeful journey of collaborative discovery with a critical mass of key organizational stakeholders allowing them to consider their challenges and create their collective future together. Chris challenges assumptions about how organizations approach and structure change and how disruptive digital technologies can be leveraged – combining to achieve breakthrough transformation outcomes.
Michael is a recognized Fellow of the American Society for Quality (ASQ) with an MBA specializing in total quality management (TQM). He is also the Board Advisory Chair for the Canadian Public Sector Excellence Network and has developed and taught post secondary level courses in statistics and quality management practices. With over 37 years in Quality Management and Organizational Excellence, Michael has facilitated the implementation and assessment of ISO 9001 based quality management systems, integrated quality/EHS management systems and Organizational Excellence models internationally in both the public and private sectors..