{"title":"EA Training","description":"","products":[{"product_id":"business-architecture","title":"Business Architecture","description":"\u003ch2 style=\"text-align: left;\"\u003e\n\u003cstrong\u003e\u003cspan data-olk-copy-source=\"MessageBody\"\u003eBusiness Architecture – Collecting, Connecting, and Correcting the Dots - 3 day program\u003c\/span\u003e\u003c\/strong\u003e\u003cspan data-olk-copy-source=\"MessageBody\"\u003e\u003c\/span\u003e\u003cstrong\u003e\u003cspan data-olk-copy-source=\"MessageBody\"\u003e\u003c\/span\u003e\u003c\/strong\u003e\n\u003c\/h2\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cstrong\u003eHalifax:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli style=\"text-align: left;\"\u003eJanuary 12-15, 2026\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003e8:30 AM to 4:30 PM ADT\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eLocation TBD\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cstrong\u003eOttawa:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli style=\"text-align: left;\"\u003e\u003cspan style=\"font-size: 0.875rem;\"\u003eTBD January-March 2026\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003e\u003cspan style=\"font-size: 0.875rem;\"\u003e8:30 AM to 4:30 PM EST\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003e900 Morrison Dr, Ottawa, Suite 204, ON K2H 7L1\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 style=\"text-align: left;\"\u003eYour Instructor:\u003c\/h3\u003e\n\u003cdiv style=\"text-align: left;\"\u003e\u003cspan\u003eTaught by Roger Burlton, a respected pioneer and SME in innovative approaches to Business Architecture \u0026amp; Business Process Management, this course will leave students with skills \u0026amp; knowledge they can apply immediately to show value \u0026amp; impact.  Roger is a well-known author and practitioner with a long list of global clients for his firm Process Renewal Group who brings his thought leadership and real-world experience to his training programs. In addition, as chair of several of the most influential conferences each year on BPM and Business Architecture and chair of the BPTrends.com Advisory Board, students gain access to the latest industry trends and winning strategies with a thoughtful \u0026amp; pragmatic approach.\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv style=\"text-align: left;\"\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003c\/div\u003e\n\u003ch3 style=\"text-align: left;\"\u003e\u003cspan\u003eOverview:\u003c\/span\u003e\u003c\/h3\u003e\n\u003cdiv style=\"text-align: left;\"\u003eThe need for business architecture competency is growing beyond the traditional interest of IT practitioners to include communities of professionals and managers across the enterprise with a broad set of concerns that are critical to the business strategy, design, and successful operations.\u003c\/div\u003e\n\u003cdiv style=\"text-align: left;\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv style=\"text-align: left;\"\u003eThe ability to influence and lead business performance enhancements, business agility, market focus, and customer experience is key to success in today's challenging marketplace where fast change,  external realities, outdated business operations, and sustaining relevance are relentless.   Business Architecture is a necessity to implement quick \u0026amp; effective business change that incorporates a number of perspectives of the business and navigates the interconnections among them.\u003c\/div\u003e\n\u003cdiv style=\"text-align: left;\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv style=\"text-align: left;\"\u003eA solid business architecture will avoid redundancy, maximize the sharing of capabilities and make the best use of scarce resources in Agile business models. With a sound architectural foundation, business-wide transformation, digitalization, and continuous optimization can be accomplished delivering value for stakeholders while change efforts can progress smoothly with few surprises.\u003c\/div\u003e\n\u003cdiv style=\"text-align: left;\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv style=\"text-align: left;\"\u003eThis highly participative class lead by regarded industry expert Roger Burlton, will delve into the aspects of Business Architecture, as defined by the Business Architecture Guild’s BIZBOK along with other new methods, leaving the participant with the skills required to make Business Architecture disciplined, repeatable, practical and put these skills to bear immediately!\u003c\/div\u003e\n\u003cdiv style=\"text-align: left;\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003ch3 data-olk-copy-source=\"MessageBody\" style=\"text-align: left;\"\u003e \u003cspan\u003eLearning Objectives \u0026amp; Benefits:\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul style=\"text-align: left;\"\u003e\n\u003cli\u003eA practical Business Architecture approach, a method that scales for small and large organizations.\u003c\/li\u003e\n\u003cli\u003eLearn how to implement the key concepts and practices of the BIZBOK\u003c\/li\u003e\n\u003cli\u003eUnderstand what the business produces and how it delivers value for its customers and other stakeholders (Business Model)\u003c\/li\u003e\n\u003cli\u003eDefine how the business can be cross-functionally organized and how it can operate in the context of broader business ecosystems (Operating Model)\u003c\/li\u003e\n\u003cli\u003eAlign what investments in resources and capabilities the business should make (Pain-Gain Resources Model)\u003c\/li\u003e\n\u003cli\u003eLearn to build information, capability and process architecture models and interconnect them through a balanced business performance scorecard \u0026amp; be able to use the architecture to accelerate change projects and leverage breakthrough digital technologies\u003c\/li\u003e\n\u003cli\u003eThis is a pragmatic working class built on BIZBOK principles \u0026amp; acknowledged Business Architecture Best Practices includes a case study and team workshops to practice the techniques\u003c\/li\u003e\n\u003cli\u003eStudents will be able to socialize architectural concepts upward and reduce internal resistance to change\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"text-align: left;\"\u003e\u003cstrong\u003eDelivery\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cp style=\"text-align: left;\"\u003eCourse duration is 3 days.\u003c\/p\u003e\n\u003ch3 style=\"text-align: left;\"\u003e\u003cspan\u003eWho Should Attend\u003c\/span\u003e\u003c\/h3\u003e\n\u003cdiv style=\"text-align: left;\"\u003eThis class will be of benefit to professionals and managers of all types involved with planning and designing organizational change and building business capability to adapt and innovate continuously. *Teams attending together will have the opportunity to work together during the working sessions.\u003c\/div\u003e\n\u003cdiv style=\"text-align: left;\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv style=\"text-align: left;\"\u003e\n\u003cul\u003e\n\u003cli\u003eBusiness Architects - Business Analysts - Strategic Planners -Process Professionals - Enterprise Architects - Business Managers -Change Agents -Anyone preparing for Business Architecture certification -Digital Transformation team members\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003ch3 style=\"text-align: left;\"\u003e\u003cstrong\u003eClass Outline\u003c\/strong\u003e\u003c\/h3\u003e\n\u003ch4 style=\"text-align: left;\"\u003e\u003cstrong\u003eDay 1: Why Business Architecture?\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cul style=\"text-align: left;\"\u003e\n\u003cli style=\"text-align: left;\"\u003eEnable Transformation, Disruption and need for Innovation\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eRequirement for Business Agility\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eReference Frameworks: Zachman, TOGAF, BIZBOK\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eThe Process Renewal Group’s Business Architecture Landscape\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eIn-class discussion: What is your Architecture maturity and readiness?\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eArchitecture Scoping and Value Chain Identification\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eWhole company or one Value Chain?\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eIntercompany Value Chains?\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cem\u003e\u003cstrong\u003eCase study Workshop:\u003c\/strong\u003e What Value Chains do you have and what’s in scope for Business Architecture?\u003c\/em\u003e\u003c\/p\u003e\n\u003ch4 style=\"text-align: left;\"\u003e\u003cstrong\u003eBusiness Strategy Understanding\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cul style=\"text-align: left;\"\u003e\n\u003cli style=\"text-align: left;\"\u003eBusiness Ecosystem Analysis: Uncertainties, Scenarios, Opportunities and Threats\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eStakeholder Context Model: Item exchanges\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eStakeholder Value Proposition: Expectations and Experience Assessment, KPIs and Objectives\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eBusiness Motivation Model: Ends before Means\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cem\u003e\u003cstrong\u003eCase study Workshop:\u003c\/strong\u003e Who are your stakeholders and what is of value to them?\u003c\/em\u003e\u003c\/p\u003e\n\u003ch4 style=\"text-align: left;\"\u003e\u003cstrong\u003eFraming the Strategy for Business Architecture Consumption\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cul style=\"text-align: left;\"\u003e\n\u003cli style=\"text-align: left;\"\u003eBuilding your ‘North Star’: Goals and Objectives\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eEstablishing Strategic Capabilities and Requirements\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eChoosing your Architecture scenario and plan of attack\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cem\u003e\u003cstrong\u003eCase study Workshop:\u003c\/strong\u003e What are the Goals and Requirements for the Business Architecture?\u003c\/em\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cstrong\u003eDay 2: Business Object\/Concept Modeling: The Basis for Information, Capability and Process Architecture Models\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul style=\"text-align: left;\"\u003e\n\u003cli style=\"text-align: left;\"\u003eBusiness Objects\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eConcept Model: Verbs and Nouns\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eBusiness Vocabulary\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eDeriving the Information Model\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cem\u003e\u003cstrong\u003eCase Study Workshop:\u003c\/strong\u003e What is your Business Object\/Concept Model?\u003c\/em\u003e\u003c\/p\u003e\n\u003ch4 style=\"text-align: left;\"\u003e\u003cstrong\u003eBusiness Process Architecture: Value Streams: and an End-to-End View\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cul style=\"text-align: left;\"\u003e\n\u003cli style=\"text-align: left;\"\u003eValue Streams and Business Processes\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eStakeholder Journeys and Lifecycles\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eThe Skeleton Process Architecture\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eValue Streams and Value Stream Stages\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eDeriving a value-focused Process Architecture\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eUsing Business\/Industry Frameworks\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eExamples of real company Architectures\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cem\u003e\u003cstrong\u003eCase study Workshop:\u003c\/strong\u003e What are your Value Streams and End-to-End Process Architecture?\u003c\/em\u003e\u003c\/p\u003e\n\u003ch4 style=\"text-align: left;\"\u003e\u003cstrong\u003eAlignment to Business Decisions and Business Rules\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cul style=\"text-align: left;\"\u003e\n\u003cli style=\"text-align: left;\"\u003ePolicies, Decisions and Business Rules and their alignment\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eThe Operational Decision Questions Hierarchy\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cem\u003e\u003cstrong\u003eCase study Workshop:\u003c\/strong\u003e What are some key Decisions and Business Rules?\u003c\/em\u003e\u003c\/p\u003e\n\u003ch4 style=\"text-align: left;\"\u003e\u003cstrong\u003eDay 3: Business Capabilities\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cul style=\"text-align: left;\"\u003e\n\u003cli style=\"text-align: left;\"\u003eWhat is a Business Capability?\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eBIZBOK view\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eCapability Modeling\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eAssuring unique non-redundant Capabilities\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eThe Burlton Hexagon\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eMapping Capabilities to Business Processes\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eMapping to IT Enablers and Services\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eMapping to Human Skills, Competencies and Culture\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cem\u003e\u003cstrong\u003eCase study Workshop:\u003c\/strong\u003e What are your Business Capabilities?\u003c\/em\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cem\u003e\u003cstrong\u003eCase study Workshop:\u003c\/strong\u003e How do your Capabilities Map to your Business Processes\u003c\/em\u003e\u003c\/p\u003e\n\u003ch4 style=\"text-align: left;\"\u003e\u003cstrong\u003eBusiness Performance Models\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cul style=\"text-align: left;\"\u003e\n\u003cli style=\"text-align: left;\"\u003eCharacteristics of Good Performance Indicators\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eThe new Balanced Scorecard\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eLagging and Leading Indicators\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eMeasurement Traceability to Strategic Objectives\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eMeasuring Operating Processes\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cem\u003e\u003cstrong\u003eCase study Workshop:\u003c\/strong\u003e What is your Performance Scorecard?\u003c\/em\u003e\u003c\/p\u003e\n\u003ch4 style=\"text-align: left;\"\u003e\u003cstrong\u003ePrioritization of Change: Heat Maps\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cul style=\"text-align: left;\"\u003e\n\u003cli style=\"text-align: left;\"\u003eEvaluating Process, Information and Capability Value and Performance Gaps\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eHeat Map Grids\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003ePain - Gain Analysis for assessment of Capabilities, information and Processes\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eThe Burlton Framework for Resource Change Planning\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eDefining Change Priorities\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cem\u003e\u003cstrong\u003eCase study Workshop:\u003c\/strong\u003e What are your Business Process and Capability Priorities?\u003c\/em\u003e\u003c\/p\u003e\n\u003ch4 style=\"text-align: left;\"\u003e\u003cstrong\u003eLeveraging the Architecture into a Business Change Portfolio\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cul style=\"text-align: left;\"\u003e\n\u003cli style=\"text-align: left;\"\u003eUsing the Business Architecture Models in Business Change\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eCross Mapping Capabilities and Processes: Impact Analysis\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eDefining the Portfolio of Process and Capability Changes\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eScoping a Change Project\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eBuilding the Roadmap\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4 style=\"text-align: left;\"\u003e\u003cstrong\u003eSustaining the Architecture through Governance\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cul style=\"text-align: left;\"\u003e\n\u003cli style=\"text-align: left;\"\u003eGovernance Maturity Checklist\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eArchitecture Sustainment - CoE Support\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4 style=\"text-align: left;\"\u003e\u003cstrong\u003eSummary\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cul style=\"text-align: left;\"\u003e\n\u003cli style=\"text-align: left;\"\u003eLessons Learned\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eIn-class discussion on the main takeaway\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cstrong style=\"font-family: -apple-system, BlinkMacSystemFont, 'San Francisco', 'Segoe UI', Roboto, 'Helvetica Neue', sans-serif; font-size: 1.4em;\"\u003eView Terms and Conditions:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003ca href=\"https:\/\/closereach.ca\/pages\/training-terms-and-conditions\" title=\"Terms and Conditions\"\u003ehttps:\/\/closereach.ca\/pages\/training-terms-and-conditions\u003c\/a\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e \u003c\/p\u003e\n\u003ch2 style=\"text-align: left;\"\u003e\u003cspan style=\"color: #08517a;\"\u003e\u003cstrong\u003eMore From Roger Burlton\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp style=\"text-align: left;\"\u003e \u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003ciframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/RaiAuTRSDfQ\" title=\"YouTube video player\"\u003e\u003c\/iframe\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cscript type=\"text\/javascript\" src=\"chrome-extension:\/\/fooolghllnmhmmndgjiamiiodkpenpbb\/injectedPasswordless.js\"\u003e\u003c\/script\u003e \u003cscript src=\"chrome-extension:\/\/fooolghllnmhmmndgjiamiiodkpenpbb\/injectedPasswordless.js\" type=\"text\/javascript\"\u003e\u003c\/script\u003e\u003c\/p\u003e","brand":"Process Renewal Group","offers":[{"title":"Halifax TBD 2026","offer_id":46805256601828,"sku":null,"price":2495.0,"currency_code":"CAD","in_stock":true},{"title":"Ottawa TBD 2026","offer_id":46591476662500,"sku":null,"price":2495.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1639\/1781\/products\/business-architecture-training-process-renewal-group-129934.jpg?v=1632937393"},{"product_id":"bpmn-coaching","title":"BPMN Coaching","description":"\u003cp style=\"text-align: left;\"\u003e\u003cstrong\u003eAsk the BPMN Coach.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eCan't remember the correct type of BPMN Flow to use?   Need help aligning Pools and Lanes or linking diagrams together?  Can't remember how to create the BPMN Event or Timer you want in \u003ca href=\"https:\/\/closereach.ca\/pages\/qualiware-x\" title=\"QualiWare Software\"\u003eQualiWare\u003c\/a\u003e?  Have a best practices question?\u003cbr\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eBPMN coaches are available to help you get started using Business Process Model Notation (BPMN) to describe your next-gen business processes, to assist with using BPMN in \u003ca href=\"https:\/\/closereach.ca\/pages\/qualiware-x\" title=\"QualiWare\"\u003eQualiWare\u003c\/a\u003e, to provide best practices information and more. Topics to be covered in a coaching session can be ad-hoc or arranged in advance.  \u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eCoaching sessions are 30 minutes in length and can be on-request\/ad-hoc subject to coach availability or pre-scheduled (i.e. twice a week at a specified time and day).\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e \u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cstrong\u003eTerms and Conditions.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli style=\"text-align: left;\"\u003eCoaching sessions must be used within 6 months from date of purchase.\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eCoaching sessions are not intended to replace a professional services engagement or formal BPMN training available from CloseReach. During the coaching session if your question or what you are trying to do is complex, we may ask you to send us the details and we will follow up later with the answer.\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eCloseReach reserves the right add coaching questions\/topics and responses to the CloseReach Support KnowledgeBase.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e","brand":"CloseReach","offers":[{"title":"1 Session (.5 hours)","offer_id":31623280820301,"sku":"","price":125.0,"currency_code":"CAD","in_stock":true},{"title":"5 Sessions (2.5 hours)","offer_id":31625348382797,"sku":"","price":575.0,"currency_code":"CAD","in_stock":true},{"title":"10 Sessions (5 hours)","offer_id":31623280885837,"sku":"","price":1000.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1639\/1781\/products\/CloseReachProductLogo.png?v=1643299653"},{"product_id":"implementing-a-dto-in-the-service-industry-virtual-workshop","title":"Implementing a DTO in the Service Industry – Virtual Workshop","description":"\u003cp\u003e\u003cb\u003eImplementing a DTO in the Service Industry – Virtual Workshop\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eA 4-day virtual program showcasing strategies for enhancing resource planning, business process optimization and operational costing by creating a Digital Twin of an Organization (DTO). \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eOverview\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eDeveloped and delivered by Landmark Decisions, this virtual workshop helps service organizations define the critical success factors associated with designing content to support a DTO. Using real-world examples and interactive case study exercises, participants come away with “ready to apply” tips and techniques to enhance process efficiency and improve operational, service, and\/or product costing and profitability initiatives in their organizations.\u003c\/p\u003e\n\u003cp\u003eNOTE: This virtual workshop is delivered over four consecutive half-day sessions (830am-12pm EST).\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eLearning Objectives\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLearn how to initiate, align, and sustain business process analysis and improved operational costing in your service organization.\u003c\/li\u003e\n\u003cli\u003eDevelop firsthand experience building meaningful resource management, operational planning, and costing models.\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan style=\"mso-ascii-font-family: Aptos; mso-fareast-font-family: Aptos; mso-hansi-font-family: Aptos; mso-bidi-font-family: Aptos;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003eAppreciate the value of planning in a collaborative environment to improve the long-term sustainability of the enterprise.\u003c\/li\u003e\n\u003cli\u003eUnderstand the role of technology using an illustrative DTO software, Collaborative Business Planning (CBP), for visualization, analysis and scenario-playing purposes.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"text-align: left;\"\u003e\u003cstrong\u003eDelivery\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cp style=\"text-align: left;\"\u003eCourse duration is 4 days\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eWho Should Attend\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan style=\"mso-ascii-font-family: Aptos; mso-fareast-font-family: Aptos; mso-hansi-font-family: Aptos; mso-bidi-font-family: Aptos;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003eStrategic managers that are tasked with charting the impact of organizational change Business Analysts.\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan style=\"mso-ascii-font-family: Aptos; mso-fareast-font-family: Aptos; mso-hansi-font-family: Aptos; mso-bidi-font-family: Aptos;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e  \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003eOperational managers needing to manage resource capacity requirements for doing more with less while identifying opportunities for business process improvement.\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan style=\"mso-ascii-font-family: Aptos; mso-fareast-font-family: Aptos; mso-hansi-font-family: Aptos; mso-bidi-font-family: Aptos;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003eFinancial and resource management personnel responsible for resource planning, operational budgeting and\/or costing and profitability analysis.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eClass Outline\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eKey Opportunities for Improved Business Processes in Service Delivery\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCommon challenges in business process analysis and operational costing.\u003c\/li\u003e\n\u003cli\u003eThe value proposition for enhancing resource and cost management practices. \u003cspan style=\"mso-spacerun: yes;\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003eAligning business process analysis with performance indicators and targets.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eFundamentals of DTO Modeling\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan style=\"mso-ascii-font-family: Aptos; mso-fareast-font-family: Aptos; mso-hansi-font-family: Aptos; mso-bidi-font-family: Aptos;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003eUnderstanding resource capacity and utilization.\u003c\/li\u003e\n\u003cli\u003eLinking process improvement techniques like LEAN and Activity-Based Planning.\u003c\/li\u003e\n\u003cli\u003eScenario-playing for improved organizational efficiency.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eThe Eight Steps to Designing a DTO\u003c\/b\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cspan style=\"mso-bidi-font-family: Aptos; mso-bidi-theme-font: minor-latin;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e  \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003eConduct a strategic assessment to determine operational improvement objectives.\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan style=\"mso-spacerun: yes;\"\u003e \u003c\/span\u003eAnalyze current business resources and linkages to organization outputs.\u003c\/li\u003e\n\u003cli\u003ePerform a process analysis to understand business flows and enhancement opportunities.\u003c\/li\u003e\n\u003cli\u003eDesign the DTO model diagram to define data collection requirements.\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan style=\"mso-bidi-font-family: Aptos; mso-bidi-theme-font: minor-latin;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003eCollect relevant operational and financial data to populate the DTO model.\u003c\/li\u003e\n\u003cli\u003eBuild and validate the DTO model using representative DTO software.\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan style=\"mso-bidi-font-family: Aptos; mso-bidi-theme-font: minor-latin;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003eEnhance process and cost understanding and identify business improvement opportunities.\u003c\/li\u003e\n\u003cli\u003eOptimize and plan for the future using “what-if” DTO scenario-playing capabilities.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eThe Role and Value of DTO Technology\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003c!--[endif]--\u003eHow technology enhances organizational engagement.\u003cspan style=\"mso-spacerun: yes;\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003eThe value proposition for implementing DTO technology.\u003c\/li\u003e\n\u003cli\u003eApplying process optimization concepts using a representative DTO software.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eInitiating, Aligning and Sustaining DTO Models \u003c\/b\u003e\u003c\/p\u003e\n\u003cul style=\"text-align: left;\"\u003e\n\u003cli\u003eIdentifying major hurdles to successfully implementing DTO models in the service industry.\u003c\/li\u003e\n\u003cli\u003eConsiderations and benefits of deploying a DTO pilot.\u003c\/li\u003e\n\u003cli\u003eUse case examples of service organizations which implemented\/benefited from a DTO.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Landmark\/CBP","offers":[{"title":"Default Title","offer_id":46008206819556,"sku":"","price":1400.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1639\/1781\/files\/ImplementingDTOinService.png?v=1738001626"}],"url":"https:\/\/closereach.ca\/collections\/ea-training.oembed","provider":"CloseReach","version":"1.0","type":"link"}