©SCC 2019 This course is offered by ATO Somerset CC Ltd

Overview

The ITIL^®V4 Managing Professional Transition course is designed to allow ITIL Experts or ITIL^®V3 candidates to easily transition across to ITIL^®V4.

They can gain the designation of ITIL^®V4 Managing Professional via one course and one exam (normally 5 courses and exams). ITIL^®V4 Managing Professional Transition course allows ITIL^®V3 candidates to transition to ITIL^®V4 while still acquiring the skills and knowledge needed to understand the core concepts of the updated guidance.

Course Duration 5 Days 

Instructor: Vernon Lloyd 

Target Audience

This Transition course recognizes the candidates existing achievement and allows them to gain the up-to-date skills and knowledge needed to navigate the digital service economy. All individuals attending this course should have one of the pre-requisites listed.

Pre-Requisites and Exam Details 

• ITIL^®V3/2011 candidates who must have gained a minimum of 17 credits from the ITIL^®V3 Foundation and Intermediate /Practitioner modules.
• ITIL^®V3 candidates who have attained the ITIL^® Expert Certificate.
• Individuals who have attained the ITIL^®V4 Foundation certificate which can be accepted to replace the ITIL^®V3 Foundation Certificate, plus 15 credits from the Intermediate/ Practitioner modules.

This course includes a formal examination which takes the form of a closed book, multiple choice examination. ITIL^®V4 Managing Professional Transition 

Course Outline

1.    ITIL® V4 Foundation

• The key concepts of service management.
• Service offering, service provision, service consumption and service relationship management.
• How the ITIL guiding principles can help an organisation adopt and adapt Service Management.
• The four dimensions of Service Management.
• The purpose and components of the ITIL service value system.
• The activities of the service value chain and how they interconnect.

2. ITIL® V4 Specialist: Create, Deliver and Support

• Understand how to plan and build a service value stream to create, deliver and support services.
• Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streams.
• Know how to create, deliver and support services.

3.    ITIL® V4 Specialist: Drive Stakeholder Value

• Understand how customer journeys are designed.
• Know how to foster stakeholder relationships.
• Know how to shape demand and define service offerings.
• Know how to onboard and offboard customers and users.
• Know how to act together to ensure continual value co-creation (service consumption/ provisioning).
• Know how to realise and validate service value.

4.    ITIL® V4 Specialist: High Velocity IT

• Understand concepts regarding the high velocity nature of the digital enterprise including the demand it places on IT.
• Understand the digital product lifecycle in terms of the ITIL ‘operating model’.
• Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT.

5.    ITIL® V4 Strategist: Direct Plan and Improve

• Understand the scope of what is to be directed and/or planned
• Know how to use key principles and methods of direction and planning in that context.
• Understand the role of GRC and how to integrate the principles and methods into the service value system.
• Understand and know how to use the key principles and methods of Organisational Change Management to directions, planning and improvements.

COURSE DURATION 5 DAYS

©SCC 2019 This course is offered by ATO Somerset CC Ltd.