CloseReach’s QualiWare Managed Services (QMS) suite is a post implementation, outcome driven solution maximizing the value of your software investment helping you achieve desired business outcomes, not just technical requirements.

QualiWare OUTREACH is the third tier of the QualiWare Managed Services (QMS) suite focused on building an organizational change strategy and program to engage senior management, drive adoption, enable power users and communicate wins. A successful QualiWare implementation requires a commitment to conveying the benefits of new software across the enterprise. QualiWare OUTREACH is available to all SUSTAIN or EXTEND customers and delivers the following benefits:

  • Assistance to ensure you have the most current version of your software and are aware of its capabilities
  • Assistance building an organizational change management and communications plan that spells out the objectives of your software and how your enterprise will see the maximum benefit from its use
  • Twice-a-year product advisories that update you on any significant changes to the tool and to gather your input for the vendor roadmap
  • Facilitated training and coaching sessions by experienced CloseReach trainers
  • On-demand access to one of our skilled managing consultants
  • Facilitated assessment/workshop with Process Renewal Group (Roger Burlton). Topic options include: Corporate Strategy and Change Program Implementation, Business Architecture Design, Business Process re-design, Performance Improvement, and Operational Risk Management
  • A trusted partner that will offer expert advice on which technology enhancements your enterprise needs to meet its mission, not try to sell you anything you don’t need