January 07, 2020

CloseReach Open House 

 On December 16th the CloseReach team welcomed customers and partners to our Candy Canes & Cheer year-end celebration and food drive.  A big thank you to everyone who joined us and your generous contributions to the Ottawa Food Bank.   

 NEW: CloseReach (Cherwell Service Management) SLSA 

 CloseReach is pleased to have been awarded a Software Licensing Supply Arrangement (SLSA) for Cherwell Service Management and Cherwell Asset Management software by the Government of Canada. 

 This simplifies the procurement process for GC Departments and Agencies wishing to acquire and implement Cherwell’s world class IT Service Management and Asset Management solutions. Cherwell’s ITSM solution is ranked as a Leader on the Gartner Magic Quadrant.  

 CloseReach will be adding other Cherwell service management solutions (i.e. HRSM, Facilities Management, Project & Portfolio Management, and Security Management) to the SLSA in the next quarter.  SLSA Number: EN578-100808-366-EE - CloseReach (Cherwell). 


UPDATE: CloseReach (QualiWare) SLSA 

The CloseReach (QualiWare) SLSA has been amended to add QualiWare X licenses as well as new subscription and concurrent license types.  SLSA Number: EN578-100808-206-EE - CloseReach (QualiWare). 



NEW: CloseReach (874631 Ontario) SLSA – Collaborative Business Planning 


The CloseReach (874631 Ontario) SLSA for the QualiWare Collaborative Business Planning add-on has been awarded. Collaborative Business Planning (CBP) supports an integrated resource management approach where strategic, operational, and financial teams share information to develop business process models that accurately describe and forecast impacts of organizational change. Key to this approach is understanding and improving operational throughputs and efficiencies. As a result, these models help identify cost reduction opportunities while retaining the quality and service levels of an organization’s outputs, whether they are defined as programs, products or services. SLSA Number: EN578-100808-374-EE - CloseReach (874631 Ontario). 


See the CloseReach website to register for upcoming CBP training January 15-16, 2020. 



UPDATE: CloseReach Support Portal 


The new support portal is now available from the CloseReach website. This initial roll-out allows the primary, secondary and technical contacts from each of our clients to enter tickets, check the status of a ticket, and request software upgrades and licenses.  A searchable knowledge base is available to everyone and provides information supplemental to that found on the QualiWare Centre of Excellence website. 



Training - Boxing Week Sale! 


CloseReach has a very busy training calendar in the new year.  The new ITIL® V4 Managing Professional Transition course is being offered in addition to Collaborate Business Planning, Digital Process Analysis, and QualiWare Basic and Advanced courses.  Visit our website to learn more and for information about our Boxing Week Training sale, running December 23rd - January 6th. 



NEW:  CloseReach Coaching Services 


We are pleased to offer a new service to our customers – Coaching!  Supplement training, improve adoption and make the most of your organization’s investment. 


Coaching sessions are 30-minutes in duration and are available as a single session or packages of 5, 10, 20 and 40 sessions.  Multi-session packages are offered at a reduced rate and credit cards are accepted for these services. 


Coaching services can be found on our website under the Services tab and are available for QualiWare, QualiWare Command Language, BPMN and ITIL/Service Management.  



QualiWare Users Group Meeting 


In our November QUG we discussed the format and timing of the of the meetings – whether they should be remote or onsite, when to hold them, the frequency, and what topics are of interest.  We would like your input so please let us know your thoughts!  If you have something you would like to present, please contact Cecile. 


The next QualiWare Users Group meeting is scheduled for January 27, 2020. 


Kevin O’Rourke                                                Cecile Hurley 
President                                                             Director, Customer Care  
613 505-0229                                                     613 825-1769           
kevin.orourke@closereach.ca                  cecile.hurley@closereach.ca 

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