November 18, 2019


CloseReach News – 2019 November

QualiWare X v10.1 - New Release

CloseReach is pleased to announce the release of QualiWare X v10.1 which resolves several reported technical issues/bugs as well as providing new and enhanced web functionality.  Functionality changes include a new role-based HTML desktop making it easier (i.e. fewer clicks) for business users to access and update repository content via the web. The Spreadsheet tool has been enhanced simplifying content updating (no need to export content to Excel) and the web Visualize function options are now easier to use. Credentials for download of QualiWare X v10.1 may be obtained by contacting CloseReach Support.


CloseReach QualiWare Translation Suite

Translation Suite is a bit of a misnomer but the QualiWare add-on originally developed by CloseReach in conjunction with Department of National Defence to make creation of language variants simpler has been upgraded. The latest release simplifies the process providing more flexible export and import of repository content for translation and allows for language variant creation regardless of the starting language. End user documentation has also been upgraded. The upgraded translation suite is available at no cost to all Canadian CloseReach QualiWare customers.


ArchiMate 3.0.1 Support Enhanced

QualiWare supports ArchiMate Open Exchange Format for XML based import and export of QualiWare content.  QualiWare has also enhanced the out-of-the-box ArchiMate templates carrying over standard QualiWare template dialogs, fields and attributes to their ArchiMate equivalent. 


QualiWare as a Service

CloseReach now provides QualiWare software and the underlying server/database infrastructure on the Azure cloud as a managed service. Customer owned perpetual licenses or new annual subscription-based licenses may be used in this environment.


Next QualiWare Users Group Meeting

Our next QUG will be Monday, November 25th from 4-6pm ET at our CloseReach office.  This month’s meeting will feature a presentation by CBSA on their approach to ArchiMate in QualiWare.


Cherwell Service Management (CSM) 9.7.0 – New Release

CSM 9.7.0 is now available and includes enhanced Service Management features including Knowledge Article capabilities (forms, workflow, dashboards) and improvements for Forms, Anonymous Access, One-Step Actions, Action Catalog, Record limits & selection to name but a few.


CloseReach is Growing – Enhanced Customer Engagement, Training and Support Capabilities

Please join us in welcoming Cecile Hurley as our Director, Customer Care.  Cecile is responsible for customer engagement and will be reaching out to all CloseReach customers to ensure that we are delivering superior customer service.  Cecile is also overseeing the December 2019 roll-out of our new CRM system with an integration to our Cherwell Help Desk system enhancing customer communication and feedback.


Shanthi Samarasekera
has been appointed Director, Learning Services. Many QualiWare users know Shanthi as one of our lead QualiWare instructors.  Shanthi will be taking on responsibility for all aspects of our training line of business including planning & scheduling, CloseReach and client course development, as well as provisioning of coaching services, etc.  Shanthi will also be overseeing the roll-out of our new remote/off-site training capability enabling CloseReach to deliver training and coaching services to customers located anywhere in Canada or globally.


CloseReach is also continuing to grow our Canadian support capability with plans to add two additional Ottawa based Support Team members in the current quarter.  QualiWare is also enhancing the level of support that CloseReach can deliver – QualiWare’s Sam Boisvert is now available for on-site or remote support engagements through CloseReach.  In addition, the new CloseReach support portal will be available from the CloseReach website starting December 1, 2019. Initial roll-out will allow portal users to enter tickets/check status and request software upgrades/licenses.  A searchable knowledgebase will be available providing information supplemental to that found on the QualiWare Centre of Excellence website.


Year End Celebration!

CloseReach is celebrating the end of a successful year by inviting clients to an open house on December 16th.  Feel free to drop by the office at 440 Laurier West between 12-4 for some seasonal cheer with the CloseReach team.  Donations for the annual food drive are also being accepted. RSVP to Cecile Hurley by December 9, 2019  if you plan on joining us.


For more information please contact:

Kevin O’Rourke                                                 Cecile Hurley
President                                                           Director, Customer Care
613 505-0229                                                    613 505-0262   Ext. 121                      

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