This Month in Smarter Service, we would like to inform all that we have switched to a Global Newsletter! Appropriately, we are coming to you from CLEAR 2019 - our global customer conference taking place in Nashville, Tennessee (USA) now. If you're not here, follow us on social at #Clear2019! Thank you all for your patience as we adapt to a new format! If you would like to share your thoughts with us on this new format, please take our quick survey. Read on for more, and stay connected in the Cherwell Community.


Making the Most of ITSM


You Asked, We Listened: Single Sign-On for All Cherwell Resources

We are pleased to share that Single Sign-On (SSO) for all of Cherwell resources will be implemented soon for the following portals: Help, Learning, Cherwell Community, Partner Community, Ideation Station, & more starting in October. Stay tuned for more information to come and please email if you are having issues. Note tp Partners: Your new login experience may vary, please reach out to your channel manager if you have questions.


Upgrade to CSM 9.6.2

Experience all the next fixes and updates that come along with our recent upgrade of Cherwell Service Management 9.6.2. CSM 9.6.2 is now generally available to all customers 


New Professional Services Offerings

We are excited to announce that we have updated out Professional Services Offerings, with the goal to better meet our customers needs. We have a new flexible offering with our Professional Services Subscription Services, which allows customers to pre-purchase blocks of time.

Learn More


Tips and Tricks: How to Build a Local CSM Sandbox

In this video, you will learn how to set up a chandy CSM sandbox on your own laptop or virtual machine on which you can test things such as blueprints, one steps, etc. without distrubing your production environment. Do you have something you want to see as a Tips & Tricks video? Email: Danyda Feldman.

Watch video:


Webinar Recap: Digital Transformation is Probably Not What You Think

If you missed our UK webinar with Chief Evangelist Josh Caid, you can download the recorded version below. This webinar will help you understand the complexity behind the digital transformation process and why digitizing your paper forms is not even scrathcing the surface.

Watch now:


CloseReach Logo

Follow Us

CloseReach Facebook logo Closereach instagram logo Closereach Twitter Logo CloseReach LinkedIn Logo CloseReach Youtube logo

Leave a comment

Comments will be approved before showing up.