August 30, 2019

This month in Smarter Service, learn more about new support options coming soon, our presence at EDUCAUSE, and recent TAP integrations. Also, check our keynote speakers at this month's Clear conference. Don't forget to join us for a case study interview if you're attending the conference. Finally, learn why the CIO must lead digital transformation efforts. Read on for more, and stay connected in the Cherwell Community

Making the Most of ITSM

Coming Soon: Cherwell Offering Premier Support

We are pleased to announce that we are now offering a Premier Support option for select customers to cater to your growing needs! This new offering includes a dedicated Technical Manager responsible for all supprt activities for our customers that will work alongside your dedicated Customer Success Advocate

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Cherwell at EDUCAUSE Conference

Stop by the Cherwell booth (#218) at the annual EDUCAUSE conference in Chicago on Tuesday, Oct. 15 and Wednesday, Oct. 16. Make sure to join Cherwell's Jeff Battaglino and Taj Wolf from Vanderbilt University for their session, Higher Ed Automation Use Cases Bridging People, Process, and Technology on Tuesday from 4:15 to 5pm. 


Tips & Tricks: Exploring the Activity Pane 

Ken Wooten explains the purpose of the CSM activity pane and then demonstrates how to use it. The Activity Pane is a new feature being added in both the browser and the desktop. Do you have something you want to see as a tips and tricks video? Email: Danyda Feldman. 

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